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FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Sango FAQ! Here you will find answers to the most common questions about how our platform works. If you cannot find your question here, please feel free to contact us.

1. GENERAL QUESTIONS

1.1 What is Sango?

Sango is a connection platform that helps people find any type of vehicle or transportation service in one place. Whether you need a taxi, a bike, a truck to move goods, a tipper for construction, a tractor for farming, or even a car for rental, Sango helps you connect with vehicle owners in your area.

1.2 Is Sango a taxi or transport company?

No. Sango is not a transport company. We do not own any vehicles and we do not employ any drivers. We are simply a technology platform that helps users find and connect with each other.

1.3 Is Sango free to use?

Currently, yes. Sango does not charge users any fees for listing vehicles or for connecting with other users. We reserve the right to introduce fees in the future, but any changes will be communicated in advance.

1.4 Who can use Sango?

Anyone who is at least 18 years old can use Sango, whether you are a vehicle owner looking to offer your services or someone looking for transportation.

2. FOR SERVICE SEEKERS (PASSENGERS, RENTERS, ETC.)

2.1 How do I find a vehicle on Sango?

Simply open the App and browse the listings. You can search by vehicle type (e.g., car, bike, truck), location, or availability. When you find a vehicle that meets your needs, you can contact the owner directly using the contact information provided in their listing (phone number, email, or WhatsApp link).

2.2 How do I pay for the service?

All payments happen outside of the Sango app. We do not process any payments. You must negotiate the price and arrange payment directly with the vehicle owner. We recommend agreeing on all terms before you receive the service.

2.3 Is Sango responsible for the quality of the vehicle or service?

No. Sango simply connects you with vehicle owners. We do not inspect vehicles, verify licenses, or guarantee the quality of any service. The arrangement is entirely between you and the vehicle owner. We encourage you to ask questions, verify documents, and inspect the vehicle before agreeing to any transaction.

2.4 What if I have a problem with the vehicle owner (dispute, bad service, etc.)?

Because Sango is only the connection platform, we are not involved in your transaction. You must resolve any disputes directly with the vehicle owner. However, if a user violates our Terms and Conditions (e.g., is harassing or fraudulent), please report them to us so we can investigate and potentially ban them from the platform.

2.5 Can I book a ride directly through the app?

No. Sango does not have a booking or hailing feature. It functions like a marketplace directory. You find a listing, and then you contact the owner to arrange the service.

2.6 How does ride-sharing work on Sango?

Vehicle owners or travelers can post listings for shared rides. For example, someone driving from City A to City B might post that they have empty seats. You can contact them to arrange to join the trip and share the fuel costs. Sango is not involved in the agreement or the payment.

3. FOR VEHICLE OWNERS (PROVIDERS)

3.1 How do I list my vehicle?

After registering and logging into the App, look for the “Add Listing” or “List Your Vehicle” button. You will be prompted to add details about your vehicle, including:

  • Vehicle type (car, bike, truck, tipper, tractor, etc.)

  • Make, model, and year

  • Photos

  • Availability

  • Your preferred contact method (phone, WhatsApp, email)

3.2 How much does it cost to list my vehicle?

It is currently free to list your vehicle on Sango. We do not charge any listing fees.

3.3 How will customers contact me?

Customers will see the contact information you provided in your listing. They may call you, send you an SMS, or message you on WhatsApp. Sango does not facilitate in-app messaging or calls.

3.4 Do I need a license or insurance to offer my vehicle on Sango?

That is your responsibility. Sango does not require you to upload licenses or insurance documents. However, as a professional (or even occasional) service provider, you are solely responsible for ensuring you have all the necessary permits, licenses, and insurance coverage required by the laws of your country or region.

3.5 How do I get paid for my service?

You will arrange payment directly with the customer. Sango is not involved in any financial transaction. You should agree on the price, payment method (cash, mobile money, bank transfer), and timing of payment with the customer before providing the service.

3.6 What if a customer damages my vehicle?

Sango is not responsible for any damages caused by customers. Any agreement regarding deposits, security, or liability for damages is a private matter between you and the customer. We strongly recommend discussing this clearly with the customer before handing over your vehicle.

4. SAFETY & TRUST

4.1 Is it safe to use Sango?

Sango provides a platform for connection, but we cannot guarantee the behavior of any user. Your safety is your responsibility. Here are some tips:

  • Communicate first: Talk to the other person before meeting.

  • Agree on terms: Clearly agree on the price, duration, and other conditions beforehand.

  • Verify: Ask to see licenses, insurance documents, or identification.

  • Meet in public: For initial meetings, choose a safe, public location.

  • Trust your instincts: If something feels wrong, do not proceed with the transaction.

4.2 Does Sango verify users or vehicle owners?

No. Sango does not perform background checks, verify identities, or inspect vehicles. The information in listings is provided by the users themselves.

4.3 How do I report a problematic user?

If you encounter a user who is abusive, fraudulent, or violates our Terms and Conditions, please contact us immediately at [support email address] with details of the incident. We will investigate and take appropriate action, which may include banning the user from the platform.

4.4 Are there reviews on Sango?

If the App includes a ratings or reviews feature, you can leave feedback about your experience with another user. This helps the community make informed decisions. Please ensure your reviews are honest and based on your actual experience.

5. TECHNICAL & ACCOUNT

5.1 I forgot my password. What should I do?

Use the “Forgot Password” link on the login screen of the App. You will receive instructions on how to reset your password via email or SMS.

5.2 How do I delete my account?

Please contact us at [support email address] with your request to delete your account and personal data. We will process your request in accordance with our Privacy Policy.

5.3 The app is not working correctly. What should I do?

First, try the basic steps:

  1. Check your internet connection.

  2. Close the app completely and restart it.

  3. Check if there is an update available for the app in your app store.

If the problem persists, please contact our support team with details about the issue, your device model, and the app version.

5.4 How do I update my listing information?

Log into your account, go to “My Listings” or “Profile,” find the listing you want to edit, and select the “Edit” option. You can update photos, descriptions, availability, and contact details.

6. CONTACT US

Still have questions? We are here to help.

  • Email: [support email address]

  • Response Time: We aim to respond within 24-48 hours.