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Privacy Policy

1. INTRODUCTION

Welcome to Sango. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).

Sango is a connection platform that helps users find and connect with Vehicle Owners offering various transportation services (cars, bikes, lorries, trucks, tippers, tractors, heavy machinery, ride-hailing, and ride-sharing).

Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. WHO WE ARE

Sango (referred to as “we“, “us“, or “our” in this Privacy Policy) is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [privacy email address]

  • Address: [Your physical address]

3. INFORMATION WE COLLECT

We collect several types of information from and about users of our App. We collect this information to provide and improve our connection services.

3.1 Information You Provide to Us

When you register, use the App, or communicate with us, you may provide us with:

  • Account Information: Your name, phone number, email address, and password.

  • Profile Information: A profile photo, your location, and preferences.

  • Listing Information (for Vehicle Owners): Details about your vehicle(s), including make, model, year, photos, availability, and the contact information you wish to share with potential customers (which may be your phone number, email, or WhatsApp link).

  • Communications: Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.

  • User Content: Reviews, ratings, and feedback you provide about other users.

3.2 Information We Collect Automatically

When you download, access, or use the App, we may automatically collect certain information, including:

  • Device Information: Information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.

  • Usage Data: Details of your use of our App, including traffic data, logs, and other communication data and the resources that you access.

  • Location Information: If you grant permission, we may collect real-time information about the location of your device. This helps us show you relevant listings nearby. You can disable location services in your device settings, but this may limit some features of the App.

3.3 Information from Third Parties

We do not actively collect information from third parties. However, if you choose to sign in using a third-party service (like Google or Facebook), we may receive basic profile information from that service, in accordance with your privacy settings on that platform.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Connection Service: To facilitate connections between Vehicle Owners and Service Seekers. This includes displaying your listings to other users and allowing them to contact you using the contact details you have provided.

  • To Improve and Personalize User Experience: To understand how users interact with our App, to troubleshoot issues, and to customize the content you see (such as showing you nearby vehicles).

  • To Communicate with You: To send you administrative information, such as updates to our Terms, Privacy Policy, or security alerts. We may also send you non-promotional communications related to your use of the App.

  • For Safety and Security: To monitor for and prevent fraud, abuse, harassment, or other violations of our Terms and Conditions.

  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Note: We do not use your payment information because we do not process payments on our platform. We also do not sell your personal data to third parties.

5. DISCLOSURE OF YOUR INFORMATION

We may share your information in the following limited circumstances:

  • Between Users: When you create a listing as a Vehicle Owner, the information you choose to include in your listing (such as your contact details) is visible to other users of the App. When you, as a Service Seeker, contact a Vehicle Owner, you are sharing your contact information with that specific user.

  • Service Providers: We may employ third-party companies and individuals to facilitate our App (e.g., hosting services, analytics providers, customer support tools). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: If Sango is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data becomes subject to a different Privacy Policy.

  • Consent: We may share your information for any other purpose disclosed to you and with your consent.

6. DATA SECURITY

We have implemented reasonable and appropriate technical and organizational security measures designed to protect the security of your personal data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. DATA RETENTION

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our legal obligations, resolve disputes, and enforce our agreements.

If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, unless we are required to retain it for legal reasons.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to:

  • Access, Correct, or Delete: You can review and change your personal information by logging into the App and editing your profile. You may also request access to, correction of, or deletion of your data by contacting us.

  • Object to Processing: You have the right to object to our processing of your personal data under certain circumstances.

  • Data Portability: You may have the right to request a copy of your personal data in a structured, machine-readable format.

  • Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [privacy email address]. We will respond to your request in accordance with applicable law.

9. CHILDREN’S PRIVACY

Our App is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

10. THIRD-PARTY LINKS AND SERVICES

Our App may contain links to third-party websites or services that are not owned or controlled by us (for example, a link in a listing to a WhatsApp number or a Facebook page). This Privacy Policy applies only to our App. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside [Your Country] and choose to provide information to us, please note that we may transfer the data to [Your Country] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For material changes, we may provide a more prominent notice (such as an in-app notification).

13. SPECIFIC PROVISION FOR VEHICLE OWNERS

By creating a listing on Sango, you acknowledge and agree that the contact information you provide (phone number, email, WhatsApp link, etc.) will be made publicly visible to other users of the App. This disclosure is essential to the function of our connection platform. Sango is not responsible for any communications you receive outside of the App as a result of listing your contact details.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer/Privacy Team at:

Sango Privacy Team
Email: [privacy email address]
Address: [Your physical address]